Capitol Drugs Ordering Information

Our Ordering Policies and Procedures are described below. To view specific information, click on the short cut link below. If all of your questions are not answered here, please feel free to contact us by phone or email.

Pickup Policy
In most circumstances, we will process your order within 24 hours of receipt. We will package all items available from our shelf and charge your credit card for the amount of the items plus applicable sales tax. (For more information about our Credit Card policy, please scroll down.) We will send you an e-mail confirmation that your order is ready for pick up. A copy of your Receipt or a photo ID may be required for pick up.

If we do not have some items on our shelf at the time of packaging, we will state which items are not available in our Confirmation to Pick Up e-mail. You may notify us via return e-mail or at the time of pick up if you would like us to Special Order the remaining items. Extra charges may be incurred in some cases.

If your order is not picked up within seven days of Notice for Pick Up, we will return the items to our shelf and credit your account.
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Shipping/Delivery Options
Unless requested otherwise, all orders are shipped using standard, overland 5-day delivery schedules. We use the United States Post Office or United Parcel Service under most circumstances.

Priority or Overnight shipments may be made by special request. Use the Additional Information text block to make your request.

We do not offer International Shipping. Shipments to Hawaii may incur additional shipping fees. Please ask for actual fees when placing your order.

If you need to track your shipment, please refer to your Order Number on your order Receipt. Please call our store or send us e-mail with your request and we will respond with a status report as soon as possible.

Please note that all charges are stated in United States currency. All weights are stated in US measurements (1 US pound equals approximately 0.45 kg.) Orders containing heavy items will incur additional shipping fees. Please call for pricing.  Order amounts listed below are based on the subtotal before tax.
Order Amount (dollars) Shipping Cost
$0.00 - $99.99 $11.95
$100.00 - AND UP $0.00
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Sales Tax
State sales taxes are applied to all shipments within our home State. Sales taxes are not applied to shipments for destinations outside the State. Sales taxes vary according to the category of item ordered and are calculated at the cash register. State tax is charged in accordance with the law and all tax collected is remitted directly to the State and is not kept by this Store. If you have a question about sales tax, please contact the store via e-mail, phone or at your next visit.
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Payment Policy
Payment for orders will be made via your credit card upon receiving your order.  You will receive an e-mail confirmation that your order is being processed, has been shipped and your credit card charged.

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Return Policy
Full refunds are provided for unopened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. A copy of your receipt is required with the product for a full refund. Refunds are not accepted on items returned more than 30 days from the date of purchase.

Refunds MAY be provided for opened products returned to the store in person or via a return shipment no later than 30 days from the date of purchase. We reserve the right to deny a refund. A copy of your receipt is required for a refund. Returned opened products may be subject to a $5.00 restocking fee.
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Privacy Policy
We respect and value your privacy. You may visit our web site at any time and your identifying personal information will be used only to support the relationship between you and our store. In this regard, we guarantee that we will not sell or provide your personal information, either in whole or in part, to anyone for any reason, unless required to do so by order of law. For more detailed information regarding our Privacy Policy, please click on the Terms and Conditions link provided at the bottom of each page.
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Security Information
We endeavor to provide you with full protection surrounding any personal information such as your name and contact information, including your mailing address, contact telephone number/s, and other pertinent identifying information you may provide to us in order to serve your needs.  For more detailed information regarding our Security Policy, please click on the Terms and Conditions link provided at the bottom of each page.
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Credit Card Processing Policy
We currently accept Visa, MasterCard, and American Express.  Credit Card payments are processed only when we begin processing your order.  If you have any questions about the charges on your Credit Card, please contact us via e-mail or telephone and provide us with your name and your Order Number.
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